Expanding the Stanley Security business in 2010 and beyond
The Convergent Security market is currently valued at close to $40 billion
and market studies have shown it has the capacity to grow 7%-8.5% annually during
normal times. The $21 billion Mechanical Security market is also
expected to see growth of 2%-4% on an annual basis. It's no wonder we've built our
businesses in both areas and are poised to seize on the many opportunities that
lie ahead.
Growth through acquisitions
Acquisitions have been a big part of the Stanley strategy to grow within Security
Solutions. We have created a highly successful approach to bringing acquisitions
into the Stanley family — with a track record that speaks for itself in terms
of earnings and, most importantly, in terms of customer response and satisfaction
with Stanley solutions.
International
For 2010 and beyond, our Security segment has set its sights on Europe and Asia
as the primary locations for acquisitive growth. The Security market in China was
estimated to be $30 billion in 2008 (60% CSS and 40% MAS) with 20%+ growth expected
in next two years.
Organic growth
Stanley's commitment to the Security segment doesn't end with acquisition. In fact,
it's just the beginning. We have a number of plans in place to grow our business
organically as well.
In respect to our CSS business, with our best-in-class
customer service, we continued to embrace our Five Customer Touchpoints
as a way to gain business from the competition.
Five Customer Touchpoints
We believe success lies in constantly working with our customers to anticipate their
needs and surpass their expectations. Our framework to do this is set within our
Five Customer Touchpoints:
- Account Management: responsive, professional and comprehensive
account management and system design support
- Installation: consistent, on-time and on-budget installations,
delivered per the customer requirements with proactive project management
- Service: prompt, thorough and professional service repair, tests
and inspections, and other service work delivered with accurate scheduling communication
- Monitoring: accurate, timely and informative monitoring services,
delivered in a disciplined and professional manner
- Billing: accurate, detailed and timely invoice billing, delivered
in an easy-to-understand and professional format
eServices and our National Account Performance Scorecard
CSS has been able to keep a healthy growth rate through acquisitions and the successful
implementation of our eServices — the services that customers want to help
them. This is real-time data information that none of our competitors are bringing
to the market today.
- eServices: What is eServices? Three words: Our Competitive Advantage.
eServices serves our customers with everything from:
- Viewing installation schedules
- Service repair status
- Alarm incidents
- Fire inspection history and facility access activity
- Managing access control systems or video monitoring services
eServices is anything our National Account customers could want, real-time, at their
fingertips.
-
National Account Performance Scorecard: Our Scorecard provides
the opportunity for a customer to review performance metrics used by CSS to operate
its overall business. It provides a snapshot of the results for the quarter as well
as quarter-over-quarter trending data for all CSS customers.
We're constantly communicating with our customers to ensure we stay at the top of
our game.
Learn about the Stanley Fulfillment System.
Download a full copy of the 2009 Stanley Black
& Decker Annual Report To Shareholders, which includes the Letter to Shareholders,
Stanley Financial Summaries and the Stanley 10-K. You can also download a copy of
the 2009 Black & Decker 10-K.