Celebrating Security successes
When we talk about our Security division here at Stanley, we point to the excellent
customer service and innovative approach to ensuring
customer satisfaction as one of our largest competitive advantages.
We were pleased in 2009 to receive a number of awards that recognized our employees,
products and services, three of which are highlighted below.
1. CSS
- Installer of the Year from Security Sales & Integration Magazine
Pitted against a number of other large competitors (300+ employees), Stanley's Convergent
Security Solutions team was awarded Installer of the Year from Security & Sales
Integration Magazine, who applauded us for our "high standards and extensive metrics
to sustain, and even surpass, them."
The Installer of the Year award criteria were as follows:
- Provides excellent service
- Exemplary business practices & marketing strategies that ensure success
- Knowledgeable and well-trained personnel
- Well-motivated and fulfilled employees
- Contributes to their community
- Contributes to the security industry
People often ask us how we're going to grow organically as a business. Gaining market
share with our best-in-class customer service and offerings is
one of the best ways we know how and we're looking forward to 2010 and beyond for
the chance to do so.
2. MAS
Our Mechanical Access Solutions business won a number of accolades in 2009 that
globally applaud our customer service, innovation and sustainability efforts:
- IAPA (Industrial Accident Prevention Association) Health
- 2009 HIE (Home Improvement Executive) 1st Place Innovation Award Winner in the Builders
Category
- 2009 Environmental Performance Improvement in Waste Reduction & Energy Conservation
(from Stanley Corporate): two awards
- Delayed Egress for Dura-Glide™ included in BUILDINGS Magazine "Top 100 Products"
for 2009
3. International
- 2009 Most Favorite Home Solutions Brands by Sina Network Media (largest portal website
in China)
- Awarded Vendor of the Year by Best Buy in Canada (specifically SAT) for outstanding
customer service
Learn how the Stanley Fulfillment System supports
exceptional work and service in our Security business.
Download a full copy of the 2009 Stanley Black
& Decker Annual Report To Shareholders, which includes the Letter to Shareholders,
Stanley Financial Summaries and the Stanley 10-K. You can also download a copy of
the 2009 Black & Decker 10-K.